SHIPPING INFORMATION

FAST SHIPPING

Domestic Shipping: If you purchase your watch before 12:00 CST, we'll send out your watch the same day you order it.  We ship via UPS and we can get to anywhere in the contiguous US in 5 business days or less. We ship out of Texas, so we can ship to most places in about 3 business days. Please note that a "business day" is defined as Monday–Friday so, any order placed on a Friday, Saturday or Sunday do not count as shipping days. This is because there is usually no UPS shipping on the weekends. 

International Shipping:  If you purchase your watch before 12:00 CST, we'll send out your watch the same day you order it.  We ship via USPS Priority Mail and it generally takes about 10-14 business days. Please note that a "business day" is defined as Monday–Friday so, any order placed on a Friday, Saturday or Sunday do not count as shipping days. This is because there is usually no USPS shipping on the weekends.   Please be advised that if there are customs or duty taxes due in your country, these costs will be paid by the receiver.

FREE SHIPPING

If you choose ground shipping in the US, your shipping is free. It is also tracked and insured. Once your order is placed, you'll receive a confirmation email for your purchase, and then an email that contains your tracking info. 

RETURN & EXCHANGE POLICY

90 DAYS FOR FULL REFUND

You have 90 days to return your watch.  So you will have plenty of time to decide whether you'd like to return or exchange it.  If you choose to return the watch, you will receive a FULL refund on the form of payment you used to buy the watch, for the full purchase price of the watch.  You’ll be responsible for the shipping cost, unless the return is a result of our error (defective or damaged watch).

In addition, you have a 24-month Warranty on your LUCA purchase. Read more about our warranty policy.

HASSLE FREE

Not sure if you should place that order? No worries! As long as your watch is in exactly the same condition in which you received it, we'll exchange it or refund you with no re-stocking fees and no questions asked. 

RETURN INSTRUCTIONS

Complete the form below. Once you have completed the form, a member of our team will follow up with you within the next 24 business hours to provide exact instructions on how you should send back your watch.  You can also just send us an email: 

support@lucawatches.com